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8 Exciting Content Marketing Trends in Hospitality

  • February 03, 2024
  • Posted By : 360
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The hospitality industry, like many others, has undergone a significant transformation in response to the challenges posed by the global pandemic. As the world gradually emerges from the shadows of lockdowns and travel restrictions, the hospitality sector is witnessing a resurgence, bringing forth a need for innovative marketing strategies. In this blog post, we will explore eight exciting content marketing trends that have shaped the industry in the past year and are anticipated to continue influencing it as we move forward.

  • Touchless and Digital Hotel Technology
  • In the wake of health concerns, the demand for digitally-assisted interactions has skyrocketed. In 2019, a staggering 81% of travelers expressed a desire for more digital service options from hotel brands. This trend has only accelerated during the pandemic, leading to an increased adoption of touchless technology. Expect to encounter touchless faucets, automated doors, and app-controlled guest room features, all designed to enhance safety and convenience for guests.

  • Promoting Safet
  • Safety has become paramount in the hospitality industry, and marketing efforts are reflecting this shift. Brands are putting a spotlight on pandemic protocols and safety procedures, ranging from increased cleaning measures to social distancing initiatives. The incorporation of mask enforcement and contactless options for services like food and concierge further enhances customer satisfaction and fosters a sense of safety.

  • Encouraging Staycations
  • With travel uncertainties lingering, the concept of “staycations” has gained popularity. Hospitality brands are actively marketing local amenities, enticing individuals to explore their own cities. By highlighting features such as saunas, gyms, spa services, and food delivery, businesses can tap into the trend of supporting local communities while providing a refreshing experience for residents.

  • Highlighting Flexible Cancellations
  • Flexibility in cancellation policies has become a cornerstone in the current uncertain environment. Brands offering generous rebooking or refund options acknowledge the unpredictable nature of travel disruptions. Prioritizing customer satisfaction through flexibility not only eases traveler concerns but also positively impacts a brand’s reputation and fosters customer loyalty.

  • Work From Home… Or A Hotel
  • The remote work revolution has extended its reach to the hospitality industry. Hotels are now positioning themselves as attractive alternatives to traditional workspaces by offering comfortable workspaces, free Wi-Fi, and coffee. This trend caters to professionals seeking a change of scenery, providing a peaceful and clean environment for remote work.

  • Influencer Marketing
  • The rise of social media has given birth to the necessity of influencer marketing in the hospitality sector. Collaborating with influencers allows brands to reach wider audiences and build trust through the influencer’s established rapport with their followers. Successful campaigns, such as #LetHawaiiHappen, underscore the impact of these partnerships in creating a buzz around hospitality brands.

  • User-Generated Content
  • Authenticity is the cornerstone of effective marketing, and user-generated content plays a pivotal role in achieving this authenticity. Reviews and testimonials shared by customers on social media platforms offer genuine perspectives on a brand. By encouraging customers to share their experiences using specific hashtags, hospitality businesses can leverage this content for positive brand visibility and credibility.

  • Buy Now, Pay Later
  • Acknowledging financial uncertainties, businesses are adopting a “buy now, pay later” approach to attract customers without an immediate financial commitment. This strategy ensures that customers can take advantage of promotions and urgent appeals while feeling confident about their purchase decisions.

    In the dynamic landscape of hospitality marketing, embracing these trends can be a game-changer for brands looking to enhance visibility, customer satisfaction, and overall success. As you navigate through these trends, consider seeking expert guidance from Digital Media Calendar, a leading social media marketing management company. With a dedicated team, they specialize in crafting tailored strategies to elevate your brand’s presence and engagement, ensuring your hospitality business stands out in the competitive digital landscape. Partner with them for unparalleled success in social media marketing.


    Q1: What is the significance of touchless technology in the hospitality industry?

    A1: Touchless technology in hospitality, such as touchless faucets, automated doors, and app-controlled guest room features, has gained importance due to health concerns. It enhances safety by minimizing physical interactions and provides guests with a more comfortable and enjoyable stay.

    Q2: How can hospitality brands effectively promote safety in their marketing strategies?

    A2: Hospitality brands can promote safety by highlighting pandemic protocols such as increased cleaning, social distancing, mask enforcement, and contactless service options. Clear communication on websites and during guest arrivals demonstrates a commitment to guest safety.

    Q3: Why are staycations becoming popular, and how can hotels market them?

    A3: Staycations are popular due to travel uncertainties, and hotels can market local amenities like saunas, gyms, spa services, and food delivery. Emphasizing the appeal of exploring one's own city and supporting the local community adds to the allure of staycations.

    Q4: How can hotels benefit from highlighting flexible cancellation policies?

    A4: Flexible cancellation policies are beneficial for hotels as they acknowledge the uncertainty of travel disruptions. Brands offering generous rebooking or refund options enhance customer satisfaction, contributing to a positive reputation and customer loyalty.

    Q5: What is the concept of “work from a hotel,” and how can hotels attract remote workers?

    A5: “Work from a hotel” encourages professionals to use hotel facilities for remote work. Hotels can attract remote workers by offering free Wi-Fi, comfortable workspaces, and even designated quiet areas. This provides a change of scenery for those seeking an alternative to traditional workspaces.

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